Brits Hotel Karawang Privacy Policy
Effective Date: 26 Febuary
At Brits Hotel Karawang, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us during your stay or through our website and services.
1. Information We Collect
We collect various types of information from guests and visitors, including:
- Personal Identification Information: Name, address, email, phone number, and payment details.
- Reservation Data: Information related to your stay, such as booking dates, room preferences, and any special requests.
- Payment Information: Credit card details or other payment methods used for reservations or services.
- Technical Data: Information from your devices when you use our website or Wi-Fi, including IP addresses, browser type, and cookies.
- Feedback and Reviews: Information provided through surveys, guest reviews, or other feedback mechanisms.
2. How We Use Your Information
We use your personal information for the following purposes:
- Booking and Managing Reservations: To confirm your reservation, process payments, and manage your stay.
- Communication: To send you information related to your booking, including confirmations, special offers, or service-related messages.
- Customer Service: To provide personalized services and respond to your inquiries or special requests.
- Marketing and Promotions: With your consent, to inform you about promotional offers, events, or services.
- Improving Services: To analyze guest preferences and improve our offerings, facilities, and website functionality.
3. Sharing of Information
We may share your personal information with trusted third parties, such as:
- Payment Processors: To handle your payment securely.
- Service Providers: Companies that help us manage our hotel operations, such as IT support, cleaning services, or customer service platforms.
- Legal Obligations: To comply with any legal or regulatory requirements or to respond to lawful requests by authorities.
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your consent.
4. Data Security
We are committed to ensuring the security of your personal information. We use various security measures, such as encryption and secure servers, to protect your data from unauthorized access or disclosure.
5. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your personal data.
- Request Deletion of your personal data, subject to certain legal obligations.
- Withdraw Consent to the use of your personal data for marketing purposes at any time.
To exercise these rights, please contact us at the details provided below.
7. Cookies
Our website uses cookies to enhance your browsing experience and to personalize content and ads. You can control cookie settings through your browser or device.
8. Changes to the Privacy Policy
Brits Hotel Karawang may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Brits Hotel Karawang
Arteri, Jl. Tarumanegara Kav. 8, Jl. Akses Tol Karawang Bar. No.I, Sukamakmur, Telukjambe Timur, Karawang, Jawa Barat 41361